Maintaining your home
We have customer service teams responsible for looking after properties in defined local areas. Each team has their own budget and will accept orders for repairs. Straightforward repairs go to an approved contractor. Where it is difficult to diagnose the problem we inspect and then decide what to do. For all works we use contractors that meet our guidelines on quality of work, value for money and quality of customer service. If they fail to meet these standards we will no longer use them.
Every time a repair is reported, the resident receives a copy order telling them the contractor’s name, the works ordered and when it will be done. At the same time we send a prepaid card asking for comments.
We collect responses from residents to
- monitor the performance of contractors
- monitor the service we provide
- assess our performance against set targets
The targets we work to are
- emergency repairs completed within 24 hours
- urgent repairs completed within 7 days
- routine repairs completed within 28 days
Click here to report a repair.
